Privacy Policy

This Privacy Policy outlines how Snapbyte ("we", "our", or "us") collects, uses, stores, and protects personal and technical data when you interact with our CDN caching infrastructure and associated services.

1. Information We Collect

Snapbyte primarily processes and caches user-generated or developer-supplied content. We may collect the following categories of information:

• Account Information: Name, email address, authentication credentials.
• Technical Metadata: IP addresses, browser types, device information, request headers, and usage logs collected during API or content delivery interactions.
• Usage Data: Logs related to cache requests, origin fetches, content invalidation, and service errors.
• Content Data: Files or assets delivered through Snapbyte CDN may be temporarily stored in our cache infrastructure depending on your caching policy.

2. How We Use Your Information

We use your data to:

• Deliver, operate, and improve Snapbyte’s CDN and caching performance
• Ensure security, availability, and performance of the file delivery system
• Provide customer support and respond to inquiries
• Communicate service updates, technical notices, and system alerts
• Detect, prevent, and mitigate fraud, abuse, and system misuse

3. Data Storage & Retention

Cached assets are stored temporarily based on your configuration (e.g., cache headers or manual purge commands). Logs and metadata are retained for diagnostic and analytics purposes, but minimized or anonymized where appropriate. We do not store content beyond its defined TTL unless otherwise agreed upon.

4. Data Security

We employ industry-standard encryption, network segmentation, access control, and monitoring to protect your data. While we take strong precautions, no system is completely immune to vulnerabilities. We advise you to follow security best practices when using our platform.

5. Third-Party Access

We do not sell or rent your personal information. However, we may share necessary information with:

• Infrastructure providers (e.g., cloud platforms) strictly for service delivery
• Legal authorities when required by applicable law or court order
• Trusted third-party services for analytics, logging, or customer support, under strict data processing agreements

6. Your Rights & Choices

You have the right to:

• Access and request a copy of your personal data
• Request correction or deletion of your data
• Withdraw consent or object to certain types of processing
• Request data portability, where applicable

To exercise these rights, please contact us via the information below. We may verify your identity before processing your request.

7. International Data Transfers

Our infrastructure may operate globally. If data is transferred across jurisdictions, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information in compliance with applicable regulations.

8. Updates to This Privacy Policy

This policy may be revised periodically. When we make changes, we will post the updated version with a revised “Last Updated” date. Significant changes may be communicated via email or platform notices.

9. Contact Us

If you have questions about this policy or your data rights, contact us at:
support@snapbyte.io